COUNSELING SERVICES

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This Counseling Program was designed because employees are a valuable resource. Every employer recognizes that personal problems are a normal part of living and that many employees will be affected by personal difficulties during the course of their careers.These in-house counseling services were established to provide confidential, professional assistance to employees and their family members at no cost to employees. While personal difficulties usually can be resolved without outside help, the counseling program can be an excellent alternative to more difficult situations. Unresolved problems are a concern, because they frequently have a progressively destructive effect, jeopardizing an employee's health, family and job performance. Employers are committed to the health and well being of their employees. When an individual is helped with a personal problem, home life improves, job performance improves, and everyone benefits.

TCTI's primary offices are located at 1881 Business Center Drive, Suites 11 & 12 in the City of San Bernardino. The offices are in close proximity to the freeway interchange. We have nicely decorated reception areas and private offices to conduct counseling sessions. A kitchen and group room is also available for our clients. TCTI also offers a front entrance and a rear exit to maintain privacy and confidentiality for our clients. TCTI has satellite offices located in Claremont, Corona, Palm Springs, San Diego (3), Temecula, Victorville and West Covina.

The following are a few of the most common issues, which can be explored:

1. Marriage, Family, Interpersonal Relationships
In a fast-paced society in which so much value is placed on material possessions, it is sometimes difficult for people to maintain loving, caring relationships. Those closest to us receive all the messages we send - both positive and negative. Making sure we are effectively communicating can be of vital importance. If you have a concern or problem with your spouse, child, family member, friend, or significant other, your Employee Support Services Program may be the place for you to begin sorting out and clearing up these problems.

2. Depression
Changes in personality? Has productivity lessened? Lack of job interest? These and other signals can warn a supervisor an employee needs help. Sometimes people cannot express what is troubling them. Depression can come upon a person suddenly or take a significant amount of time to make itself visible. Supervisors can be aware of this particular problem by noting changes in personality, attitude and behavior as well as job performance. There is no simple solution for depression. It can become more complicated if ignored for any length of time.

3. Financial Pressures
With the cost of living increasing each year, financial worries are foremost on the minds of many people. "Credit-card-itis" is an illness that affects many people. Spending money we do not really have can sometimes show itself as a major problem. Financial stability is becoming a luxury. Counseling can add insight to financial planning and budgeting. Other issues can emerge as offshoots of money problems. These complications can also best be addressed by competent, professional guidance.

4. Alcohol and Substance Abuse
Problem drinking or substance abuse is becoming a more apparent and talked about problem. One out of every ten people who drinks is an alcoholic. As a supervisor, it is essential you have knowledge about this area as well as how to be most helpful. Counseling can reduce the high social and financial costs of health problems, absenteeism and poor work performance associated with substance abuse.

In addition, we can help with the following issues:

  • Grief/Bereavement
  • Co-workers
  • Divorce
  • Retirement Concerns
  • Stress Concerns
  • Career Concerns
  • Critical Incident
  • Medical Concerns
  • Spiritual/Religious
  • Supervisor/Subordinate
  • Children/Child Care
  • Disciplinary Issues
  • Parents
  • Suicide
  • Employee Conflicts
  • Anger Management
  • Addictive Behaviors
  • Disability
  • Domestic Violence
  • Anxiety/Panic Attacks

TCTI's staff will be available to provide counseling services in a convenient and timely manner. To make an appointment, an employee or family member may appear in person or phone the office between the hours of 8:00 A.M. to 4:30 P.M Monday through Friday. The employee or the family member will then come to the office at the prescribed time, where a counseling session will take place. TCTI's staff conducts counseling sessions from the hours of 8:00 A.M. to 8:00 P.M., Monday through Friday. When an emergency takes place, TCTI provides a 24-hour answering service and the staff is equipped with cell phones.